Cancellation Policy

We ask that you please reschedule or cancel at least 2 hours before the beginning of your appointment. At Gentlemen’s Barbershop we understand that schedule conflicts and last-minute changes are necessary at times. We respectfully ask for 24-hour notice for any cancellation request. The first occurrence will result in a warning/clarification with the customer. An appointment canceled within 2 hours of the scheduled time will result in a charge of 50% of the original service fee to be charged at the time of your next visit, or to your credit card or gift card on file.

No Show Policy

The Gentlemen’s Barbershop reserves the right to charge the client up to 100% of the cost of the service signed up for if you miss your appointment and fail to notify the shop within 2 hrs prior. We understand that things happen and come up short-notice, but please do your very best to notify us if you are unable to make it with as much notice as possible. We are a busy shop and with enough notice, we still may be able to accommodate another client.

Late for your Appointment

If you are late for your appointment, your barber reserves the right to refuse service and charge the client up to 50% of the cost of the service signed up for if we require rebooking. We will do our best to accommodate your service if you are a minute or two late, but please understand that it will cause us to run late beyond your appointment into the next appointment(s), thus making it difficult to stay on time. We respect your time, and we desire to give you the full amount of time for your appointment to give you the best service possible, please respect our time as well. We will be happy to reschedule you for another future appointment.

Requesting Additional Services

Oftentimes, clients request additional services while in the chair that they have not signed up for. For example, a client who signed up for a traditional haircut and has a beard, and while they are in the chair, request a beard trim or cleanup. Be advised, the barber reserves the right to deny the additional service. If the barber decides they have the appropriate amount of time to perform the additional service, you will be expected to pay for that additional service.

Signing Up for the Wrong Service

Please do your best to sign up for the correct service. If you sign up for the incorrect service and it is a service that takes a longer time slot, the barber reserves the right to refuse service and possibly require to reschedule you. Also, if you sign up for a longer service and are requesting a service with a shorter time slot, be aware, you may be responsible to pay for the service you signed up for. If you have any questions, please don't hesitate to call the shop, we will be happy to help you.

Opt-Out of Part of Service

Services are charged as reserved and include all components of the service. We do not offer a discounted price if a client chooses to opt-out of a portion of their service. (Ex. razor line-up on beard trim)

Return Policy

At Gentlemen’s Barbershop we are committed to excellence and the satisfaction of our clients without exception. If a service is performed and you feel unsatisfied with your experience, we will invite you back to the shop of your choice to redo or correct the service to ensure your satisfaction. 

All retail sales of grooming products are final. No returns or exchanges can be made after the product leaves the shop.

Why do you Need My Phone Number & Email?

Phone Number: Since phone numbers are more unique than client names, we use phone numbers to create or find client files in our appointment software. This helps avoid one client having multiple files in our system and also allows us to text appointment reminders for those clients who prefer text over email.

Email Address: Gentlemen’s Barbershop asks for an email address as another option to receive appointment reminders. We may also periodically send special offers and opportunities to review barbers and shops. Clients may unsubscribe from these emails at any time.

All policies and information listed above is subject to change at any time without notice.